Refunds & Exchanges

Charlotte Jackson Womenswear Refund Policy

At Charlotte Jackson we offer a full refund or exchange service.

You may return your purchase of goods with proof of purchase within 28 days of date of invoice to Eight Little Numbers Ltd, at the address provided below.  All returned items must be in new, unused condition with all garment tags still attached. Please note, if you do not return in this condition Eight Little Numbers Ltd, reserve the right to not accept their return.

Eight Little Numbers Ltd will refund your full purchase price to the original purchaser's credit card including sales taxes for all EU Countries, excluding shipping costs. International custom duties and sales taxes will not be refunded for shipments outside of the EU (European Union). Any goods found to be faulty should be returned immediately.

How do I Return my goods?

  • Please return your goods in the same condition you received them - unwashed, unworn, in the original packaging and with all tags still attached. Please make sure that you mention the reason for your return on the returns slip.
  • Attach the sticky label provided on the invoice/returns slip that came with the parcel. If you no longer have the original invoice (or if you received as a gift) just send the parcel to:

Eight Little Numbers Limited

PO Box 134

Bingley

West Yorkshire

BD16 9BW

United Kingdom

  • Please take your parcel to the nearest Post Office. Please note that we can't refund return postage. Should you be sent a faulty item then of course we will fully reimburse you. We strongly recommend that you obtain a free "Certificate of Posting" from the Post Office as we cannot accept responsibility for goods lost in transit.
  • We will email you to confirm your item has been processed.  You should receive your refund or exchange order (provided it is in stock) within 14 days after you post the goods back to us.

If you have any questions or issues regarding returning your goods or our refund policy, please do not hesitate to contact us.