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Top Frequently Asked Questions


Our most frequently asked questions:

Who are Charlotte Jackson?

Charlotte Jackson are a womens clothing brand, dedicated to providing real clothes for real women. Please feel free to contact us about any questions you might have, any ideas you might like to make - we'd love to hear from you! For more information about us, please read our about us page.

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How quickly will I get my items?

All our garments are delivered by Royal Mail. If you place your order before 12am we will endeavour to ship your items the same day, otherwise your parcel will be sent the following day. Please see our shipping and delivery

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What if I ordered the wrong size?

No problem! We can offer a full refund within 28 days or exchange - whichever you prefer. For more details please see our returns and refunds policy .

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Do you ship overseas?

Of course! We are more than happy to ship overseas. There is a flat rate of £10 for postage within Europe, and £15 for anywhere else. Please see our full shipping and delivery policy to learn more.

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How can I pay for my product?

For your convenience we offer both Credit Card, Debit Card and Paypal transactions. No matter which way you decide to go, it is always simple and under strict secure transactions protocol. If you'd like to use another payment method, please contact us.

The total amount you see at checkout will be the total you pay - this will include any shipping and discounts applied.

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How do I get in touch?

It's easy to find the answer you are looking for or to get in touch with us! You can:

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We look forward to serving you!

The Charlotte Jackson team