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Customer Support

We want your shopping experience at Charlotte Jackson to be a easy and enjoyable. Below you should find answers for most of the questions you may have.


About Us

Charlotte Jackson was launched in January 2011. It was set up to provide real clothes for real women, clothes designed for women, by women.


The entire team here at Charlotte Jackson want you to be totally satisfied with all your dealings with us. If for any reason you are not happy with the service you receive, or for any other comments or suggestions please email us or write to us at the following address:

Eight Little Numbers Ltd, trading as Charlotte Jackson

PO Box 4766

Sheffield

South Yorkshire

S36 9WD

United Kingdom

E-mail: admin@charlotte-jackson.com

Eight Little Numbers Limited, Registered in England and Wales No. 06409093

Registered Office: Marland House, Barnsley, South Yorkshire, S70 2LW

VAT No. 928174113


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Shipping & Delivery

Delivery in the UK:

We deliver every order over £75 free of charge. For every other order there's a simple £4.95 charge per delivery.

Delivery is by the Royal Mail and should normally be with you within 2 - 3 days, however please allow up to 7 days in case of problems.

At present we do not offer next day delivery. However, if you do require your order to reach you earlier, please contact us and we will do our very best to meet your requirements.

International Delivery:

We are more than happy to fulfil orders from overseas. Some countries may require local import duties and taxes to be payable upon receipt. Additionally, some couriers may not deliver to PO boxes.

We offer a standard delivery (3 - 7 days) for non UK addresses charged at the following rates:

Europe:    £10

Rest of the World: £15

This amount will automatically be added to your shopping basket when you input your address details.

We will do everything we can to help get orders to you on time and will dispatch them as quickly as possible. However, please be aware that all delivery dates given are for general guidance only and we cannot be held liable if you receive your order late.

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Returns & Exchanges

We offer a free returns service from UK addresses only. If you wish to return your goods from outside of the UK you will need to pay for the postage yourself.

You may return your purchase of goods with proof of purchase within 28 days of date of invoice to Eight Little Numbers Ltd, at the address provided below. All returned items must be in new, unused condition with all garment tags still attached. Please note, if you do not return in this condition Eight Little Numbers Ltd, reserve the right to not accept their return.

Eight Little Numbers Ltd will refund your full purchase price to the original purchaser's credit card including sales taxes for all EU Countries, excluding shipping costs. International custom duties and sales taxes will not be refunded for shipments outside of the EU (European Union). Any goods found to be faulty should be returned immediately.

How do I Return my goods?

  • Please return your goods in the same condition you received them - unwashed, unworn, in the original packaging and with all tags still attached. Please make sure that you mention the reason for your return on the returns slip.
  • Attach the stickly label provided on the invoice/returns slip that came with the parcel. If you no longer have the original invoice (or if you received as a gift) just send the parcel to:

Eight Little Numbers Limited

PO Box 4766

Sheffield

South Yorkshire

S36 9WD

United Kingdom

Please take your parcel to the nearest Post Office. Please note that we can't refund return postage. Should you be sent a faulty item then of course we will fully reimburse you. We strongly recommend that you obtain a free "Certificate of Posting" from the Post Office as we cannot accept responsibility for goods lost in transit.

We will email you to confirm your item has been processed. You should receive your refund or exchange order (provided it is in stock) within 14 days after you post the goods back to us.

If you have any questions or issues regarding returning your goods or our refund policy, please do not hesitate to contact us.

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How To Order

You can place an order online here at Charlotte Jackson anytime day or night. Just select the items you would like to purchase, the size, quantity and add to your shopping cart.

All items are priced in British Pounds (£).

We accept Visa, Visa Debit, Mastercard, Maestro and Paypal. We will only charge your card when the items are ready to be dispatched, not when you place your order.

All prices quoted on this website are inclusive of UK Taxes (VAT) at the current rate (20%). For orders placed outside the EU (European Union) it is your responsibility to claim any tax back. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

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Our Guarantee

Charlotte Jackson offer a "no quibble" guarantee. If for any reason any item should fail to meet your expectations you can return any goods within 30 days of purchase for an exchange or full refund. Postage and Package is not refundable unless the items are faulty.

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Privacy & Security

Eight Little Numbers Limited trading as Charlotte Jackson (hereafter referred to as CharlotteJackson Womenswear) has created this privacy policy to demonstrate our commitment to the privacy of the users of our website. Please read the following to learn more about our privacy policy, and how we treat the information collected from our visitors and users.

What this Privacy Policy Covers

Collection and Use of Personal Information

  • You can visit the websites of Charlotte Jackson Womenswear without revealing any personal information. However, Charlotte Jackson Womenswearneeds certain personal information if you wish to purchase our products, services, receive Charlotte Jackson Womenswear newsletter, or use certainCharlotte Jackson Womenswear services.
  • Where required, this information may include your personal contact information and/or your company contact information. Charlotte Jackson Womenswear will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member's account, and to contact you regarding new products and services.
  • By accessing the services of Charlotte Jackson Womenswear and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

  • Charlotte Jackson Womenswear automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. Charlotte Jackson Womenswear may use this information to customize the content you see and to fulfill your requests for certain products and services. However, Charlotte Jackson Womenswear does not connect this non-personal data to any personal information collected from you.

Information Sharing and Disclosure

  • Charlotte Jackson Womenswear may disclose your personal information to third parties who work on behalf of Charlotte Jackson Womenswear to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information
  • Charlotte Jackson Womenswear may otherwise disclose your personal information when:
    • We have your express consent to share the information for a specified purpose;
    • We need to respond to subpoenas, court orders or such other legal process;
    • We need to protect the personal safety of the users of our websites or defend the rights or property of Charlotte Jackson Womenswear;
    • We find that your actions on our websites violate the Charlotte Jackson Womenswear Terms of Use document or any of our usage guidelines for specific products or services.

Links To Other Websites

  • Charlotte Jackson Womenswear'swebsite may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, Charlotte Jackson Womenswear cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Consent

  • If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Charlotte Jackson Womenswear.
  • If you have provided personal information to Charlotte Jackson Womenswear and no longer consent to its use or disclosure as outlined herein, please notify us.

How We Use Cookies

  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • Charlotte Jackson Womenswear use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security

  • Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your Charlotte Jackson Womenswear information is protected for your privacy and security. In certain areas of our websites, as identified on the site, Charlotte Jackson Womenswear uses industry-standard SSL-encryption to protect data transmissions.
  • We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.
  • Furthermore, Charlotte Jackson Womenswear retains your personal information only as long as necessary to fulfill the purposes identified above or as required by law.

Changes to this Privacy Policy

  • Charlotte Jackson Womenswear may at any time, without notice to you and at its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Charlotte Jackson Womenswear websites after any such amendments signifies your acceptance thereof.

Questions or Suggestions

  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Eight Little Numbers Ltd, PO Box 4766, Sheffield, South Yorkshire, England, S36 9WD.
    If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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Payments

For your convenience we offer both Credit Card, Paypal, and Google Checkout transactions. No matter which way you decide to go, it is always simple and under strict secure transactions protocol! If you'd like to use another payment method, please contact us.

When you make your purchase, the price of the product is the only fee that will be associated with your order. It's that simple!

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Get in touch

It's easy to find the answer you are looking for or to get in touch with us! You can:

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We look forward to serving you and to continuing to deliver the best Magento solution to our customers worldwide!

The Charlotte Jackson team